Refund Policy
Last updated: October 18, 2026
Who sells Pro
Pro subscriptions are sold by Paddle.com, our merchant of record, and billed in US dollars. Paddle charges you, adds VAT or sales tax where it applies and sends your receipt.
Billing and renewal
Pro is billed monthly in advance and renews automatically each month until you cancel.
Cancelling
You can cancel at any time from the plan page in your dashboard or with the link in your Paddle receipt. You keep Pro until the end of the period you already paid for, then your account returns to the Free plan. There is no cancellation fee.
Refunds
If Pro isn't right for you, ask for a refund within 14 days of a payment and we'll return the full amount. After 14 days we don't refund partial months, unless the law where you live says otherwise.
How to ask
Email support@showfolio.bio from the address you used at checkout, or contact Paddle using your receipt. Refunds go back to the original payment method and can take 5 to 10 business days to appear.
When Pro ends
Nothing you made is deleted. Extra profiles beyond the Free limit are locked and unpublished, pages with more blocks than the Free limit can't be edited until you remove some, and a custom domain stops working. Upgrading again brings them back.
Contact
For any question about billing or refunds, email us at support@showfolio.bio.